Privacy Policy
PureCure London is committed to protecting your personal data. Information submitted through our forms, including name, contact details, and health information, is used solely to deliver our services and communicate with you. We do not share or sell your data to third parties.
Payments are taken securely by Stripe. Your card details go directly to Stripe and are never seen or stored by us.
You have the right to access, update, or request deletion of your data at any time by contacting us via Instagram or WhatsApp @purecurelondon.
Essential cookies only. No advertising or tracking without consent.
Coaching Terms
PureCure London gives personal health and lifestyle guidance. It is not medical advice, and results are individual and never guaranteed. Payment is taken before your programme begins, in full or on an agreed plan. If you are on a payment plan you are buying the whole programme, not paying per session, so every instalment is due on its date.
Your start date. Your programme starts the moment we do the first real thing for you, your first call or the day we send your plan, whichever comes first. We confirm your start date with you in writing when you join.
Cancelling before your programme starts. When you buy online you have a 14-day cooling-off period. If you cancel before your programme has started, you receive a full refund. You may also cancel up to 48 hours before your start date for a full refund.
If you begin within the cooling-off period. If you ask us to start within your 14-day cooling-off period and then cancel before it ends, we refund your fee less a fair charge for the coaching already delivered up to the day you cancel.
Your plan and onboarding. One third of your programme fee covers your personalised plan and your onboarding call. These are built and delivered for you at the start, so once your plan has been sent this portion is non-refundable. Any refund due before your programme is under way is worked out on the remaining balance.
Once your programme is under way. After the cooling-off period, your programme is non-refundable, as it is a personalised service reserved and built for you. If you choose to stop, the full programme fee remains payable and any outstanding instalments remain due on their scheduled dates.
Need a break? Freeze it, do not lose it. If life gets busy you can freeze your plan instead of stopping. A freeze is up to 4 weeks in total, taken in whole weeks, and starts from the day we confirm it in writing. Your programme, and your payments if you are on a plan, pause and then pick back up, and your end date moves so you keep every day you paid for. The whole programme, freezes included, must finish within 6 months of your start date. If you do not return within 8 weeks of pausing, your programme is treated as ended, any instalments already due stay payable, and it closes with no refund.
Your sessions. Your weekly 1:1 is booked in advance. If you need to move it, give 24 hours notice and we will reschedule within the same week where we can. A session missed without notice counts as delivered and is not carried over or refunded.
If a payment fails. If an instalment does not go through, we will message you to sort it within 7 days. Your access pauses until the plan is back on track.
Refunds and results. Because your results depend on you following the plan, refunds are not given on the basis of results. Your weekly check-ins are the record of the coaching delivered. If you are ever unhappy, talk to us first and we will always try to put it right.
Genuine hardship. If something serious happens in your life, like job loss or serious illness, talk to us. We may pause your plan or agree a longer, smaller schedule. Hardship pauses what you owe, it does not cancel it.
Nothing in these terms affects your statutory rights.
Product Terms
Our shilajit and black seed oil are food supplements, not medicines. Follow the directions on the label. They are not a substitute for a varied, balanced diet. If you are pregnant, breastfeeding, under 18 or taking medication, speak to your GP or pharmacist before use, and keep out of reach of children.
Delivery. Orders are posted promptly and arrive within 30 days at the latest. We keep proof of postage for every order. Where tracking shows an order was delivered, we are not able to refund a not-received claim.
Returns. You have 14 days from delivery to change your mind. Sealed, unopened items can be returned for a full refund. For health and hygiene reasons, opened products can only be returned if they are faulty. As these are food supplements taken as part of a routine, we cannot offer refunds on the basis of results. Please message us first to arrange any return. You cover return postage unless the item is faulty or wrong.
Faulty, damaged or wrong items. If anything arrives faulty or damaged, or we send the wrong item, message us on Instagram or WhatsApp @purecurelondon within 7 days with a photo and we will replace it or refund you in full, postage included.
Refunds are made within 14 days of us receiving the return. Nothing here affects your statutory rights.
Last updated July 2026 · Governed by the laws of England and Wales
